Manufacturing
Serco About us
Serco Global Services supports the Manufacturing segment with product lifecycle services that are consistently assessed and improvised to deliver higher performance and cost returns to clients.

Supporting product delivery lifecycle…

Serco Global Services supports our Manufacturing clients with services aligned to both their vendors and customers. Our services spans Sales & Delivery Management, Recovery Management, After Sales & Helpdesk support and Back-office services ( Vendor management, Finance & Accounting, Inventory management etc).

Success Story....Process payments of over USD 6 Billion annually ...
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For a Leading Food Manufacturing Client we support their Finance & Accounting services where we process payments of over USD 6 Billion annually, along with an issue resolution desk and specialized Product Complaint Help line for supporting inbound/outbound voice and email interactions from customers and vendors.


Custom Delivery…

Serco Global Services leverages our multi-location delivery model which utilizes our delivery centers across Americas, Europe, Asia and Africa to lend service and cost benefits when managing front-mid-back office functions for our clients.

Success Story....US, Guatemala, UK, Poland, Dubai, Mauritius, India and
Philippines
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We have implemented cross industry learnings across all our centers, enabling readiness to set-up Manufacturing operations across geographies within a span of few weeks. Our delivery model encompassing US, Guatemala, UK, Poland, Dubai, Mauritius, India and Philippines are productively utilized for our clients to support their global and regional customer base.


Improving supply chain mechanics…

We manage our services with a mix of industry professionals, in-house tools and process excellence frameworks, to ensure timely & efficient delivery of services to all stakeholders.

Our services also extend to Process Improvement & Operations Streamlining initiatives such as supply chain management analysis, techno-business consulting and business transformation initiatives, that assess, evaluate, and improve the client’s operational model.

Success Story....Delivered cost saving of 50%, and increased accuracy
rate of 99.5% across their processes
.
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For a leading automobile manufacturer we implemented process improvement initiatives where we delivered cost saving of 50%, and increased accuracy rate of 99.5% across their processes.
Insight : Over the last decade, Manufacturing has switched models from B2B to a mix of B2B and B2C. Customers nowadays prefer to directly interact with the Manufacturing firm to purchase a product, and with B2C sales on the rise in this segment, manufacturing firms need to increase their customer interaction and outreach programs to effectively build their sales pipeline.

The Manufacturing Firms nowadays need to focus on 2 main delivery factors to ensure customer satisfaction and repeat of business, namely “Quality of Product” and “After-Sales Service”. Since both these factors require dedication and commitment of resources, clients need a partner to help them balance these elements productively.