Serco Global Services’s Banking, Finance and Insurance services are designed to cater to our customers specifically. We have deployed our industry experience, market understanding, & customer behavior analysis in this segment to support clients with services that enrich their brand equity amongst their customers.
Ensuring personalised service…
We partner with our clients to support their Banking, Financial and Insurance BPO Operations, by imbibing their values into all our service functions. We develop relationships with customers by delivering services inline with the client principles.
Success Story.... Issued over 100,000 cards per month
For a Leading Financial Services client we supported their Credit Cards Division enter the Indian Market, by leveraging our expertise in this market to design and set- up their India operations inline with the client’s global practice and value system
where we issued over 100,000 cards per month for the client’s business unit.
Consistently driving metrics…
Our Banking, Finance and Insurance Center of Excellences (COE) are constantly updating process workflows to integrate modified industry and country policies along with improvement methodologies to ensure compliance across all aspects of the BPO operations.
Success Story.... Saving of over USD 45 Million
For a leading Wealth Management Client, we implemented workflows that reduced their error rates drastically in-turn delivering savings of over USD 45 Million.
Enabling operational growth…
We leverage our geographic presence across 30 countries to support our clients in setting-up and managing their shared service centers. We also drive consultancy workshops across client operations to assess and improvise their delivery.
Success Story....Released over Euro 2.7 Billion a month..Read more
For a Leading Global Bank, we set-up their shared service operations which included designing process workflows, identifying and setting up their infrastructure & operations, initiating their regulatory & federal compliances paperwork and assessing & identifying external vendor networks to support the operations. Today, we support 81 processes for the client and including Payments Repair Process where we handle International Funds Transfer of over GBP 1 Trillion a month across 87 currencies, and their Mortgage processes where we released funds worth over Euro 2.7 Billion a month
Segments supported by us include:
- Retail Banking
Serco Global Services supports Retail Banks with Customer Lifecycle Management for managing their front-mid and back office functions. As part of this service offering, Serco Global Services leverages our multi-lingual multi-site delivery capability to effectively meet end-customer requirements.
Serco Global Services supports Commercial Banks with Business-to-Business (B2B) Lifecycle Management services. This function is designed to ensure secure and monitored workflow across processes.
Serco Global Services’s Wealth Management capability encompasses the Account Management cycle from Data Entry to Payment, Credit, and Fraud Operations.
- Mortgage & Insurance Companies
Serco Global Services supports Mortgage Institutions across mid-back office functions including Data Entry, Indexing, Assessments, Underwriting, Servicing, Rate Switches, Redemptions, and Completions
Serco Global Services managed Credit Functions including Disputes, Disclosures, Maintenance, and Fraud Management along with technical support for Customer Account Management
As the global customer emerges, Banking and Financial Institutions are hard pressed to differentiate their portfolios to service their global customers locally. With trends proving that customer service interactions determine the loyalty quotient of the customer, Banking and Financial institutions need to become more customer-centric to foster stronger relationships.
Customers in this segment need individual attention and with the customer base spread across geographies and time-zones, BFSI clients need a scalable partner well versed in managing their support services to gain an edge over their competitors.