about us
Serco About us
We know that time-bound efficient results are a mandate in the service industry, and we strive to meet and exceed client expectations by deploying our tried and tested Business Process Management System (BPMS), which encompasses all aspects of the process delivery framework.

Base-lining & Refining…

As part of our BPMS protocol, we base-line all processes after conducting detailed Capability analysis and Benchmarking exercises to lay the foundation of our services, and make significant investments in continually training and refining process frameworks that will drive productivity and performance across the client service line.

Monitoring & Enhancing…

To ensure exceptional delivery and continual improvements we monitor performance at the process and agent level. Our environment accesses line feeds of production and performance data, that is used to identify gaps, perform root cause analysis and deploy custom solutions to ensure service excellence.

Constant Vigilance…

To manage the client expectations and oversee the service delivery, we have in place our robust Governance Body comprising of the senior stakeholders across Serco Global Services and the client organization that review the status and health of the operational environment on a regular basis.
Serco Global Services believes in building long-standing relationships with all our clients, and takes on every undertaking as a promise to deliver every result earnestly

Proof of our commitment is seen in our winning the Aegis Graham Bell Award for innovative Business idea of the year.