Serco Global Services is a customer centric organization that believes in delivering services that are designed specifically for the client. We build solutions for you after considering the Business Requirements, Industry Regulations, Service Compliances, Customer base, and Cost components.
Robust Solution Framework…
We factor all client requirements along with industry benchmarks, which are analyzed by our Subject Matter Experts and Industry Practice Leaders, to design innovative solutions incorporating the client vision and values to produce optimum results aligned to client business goal. These solutions incorporate the following components:
- Delivery Location- Which is mapped to the customer base, and cost parameters
- People Model- Which is designed to service the engagement specifically
- Process Framework- Which is designed to meet the service, performance, quality requirements
- Technology Architecture- Which is developed to integrate the delivery model, process framework, tools, BCP/DR and Security measures required to service the engagement
Our cumulative industry and service experience is utilized to design custom solutions for all our clients, and with our Think-tank at the client’s complete disposal for the term of the engagement, clients can rest assured that our committed teams are working non-stop to drive all services successfully.
Our solutions are designed by envisioning the end result, analyzing the roadmap, assessing the industry requirements, understanding the customer base, imbibing our client beliefs, and identifying the resources needed to excel in every aspect of our service delivery