Knowledge Services
Serco About us
There is constant need for knowledge processing in every industry where data needs to be researched, organized, processed, analyzed, and presented to provide insights to support business objectives.

Serco Global Services delivers knowledge services and solutions to help bridge skill gaps and give new inertia to the client business. Our dedicated teams work with the client to understand their business need, the research criteria, report type and business reasoning, which engage our domain expertise, industry knowledge and analytics & reporting framework to support the client with their knowledge processing needs.

Bid Support…

Our dedicated team understands the client requirements and develops research materials on competitive insights, customer profiles, competitor profiles, market analysis, contract analysis, and Bid Models to support the client across their bidding processes. We further support the client with process, knowledge, and design solutions to give an added advantage to all their pre and post bid workflows in-turn enhancing their delivery results.

Business Alignment…

Our team works with the client to help with strategy formulation, market entry studies, market sizing, developing business cases, and their related materials/documentations. These services are further supported by our business, economic and financial models to target industries/clients that are measurable and ROI driven.

Our services in this arena include:

  • Financial Services
    Our Financial services support clients in valuating and auditing their organization We offer Financial Modeling, Equity & Credit Research, M&A Due Diligence, Corporate Dashboards, and Financial Planning & Analysis services to clients across industries.
  • Business & Economic Research
    Our services in this area range from intensive to extensive research to support the client with their immediate/short term business needs, incidence understanding and analysis, economic briefings, and development for research collaterals from primary and secondary data sources. Some of these offerings include Industry Analysis, Competitive Intelligence, New Market Entry Research, Public Due-Diligence, Economic/Policy Research services.
  • Data Analytics
    We offer Marketing Analytics, Risk Analytics, Operational Analytics, Customer/Business Analytics, and Optimization Solutions, which we utilize to identify and answer Acquisition, Activation, Usage, Retention and Reactivation questions across the customer lifecycle.
  • Process Excellence
    We support clients in documenting, analyzing and identifying areas of improvement across their process workflows through Business Process Re-engineering Initiatives, Lean & Six Sigma Implementation, and Business Process Management System Design, Development and Implementation across their organizational structure.
  • Design Services
    Our services extend to help clients with their business design initiatives to increase their visibility and reach within their customer base. Our marketing and designing team works with the clients to understand their current stand, and market reach, to customize solutions that will enable their business marketing objective. We offer Branding, Presentations, Graphic Design, Print Media, Interface & Icon Design, Website Development and Marketing Consultation design solutions to clients across industries.
  • Legal Services
    We leverage our legal and industry expertise across geographies to support clients which their legal and compliance needs ranging from procurement, M&A, and Group OE. Our legal services also support clients with new market entry, delivery center set-up and operational transfer after successful Build-Operate-Transfer model implementation.

Businesses of all sizes can benefit from Knowledge Process Outsourcing as it allows them to enhance their capacity for rapid growth and expansion. We offer you an opportunity to work with some of the best minds in their profession without the need to hire permanent, on-site staff.