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Demo Calls
Clients who put the success of their programs in our hands want to be assured that the quality, style and nuance of the communications with their customers is up to the highest standards. All our customer contact staff undergo rigorous screening, testing and training on all their communications skills. Speech clarity and accent are of course a key part of this effort.
In all of our programs, our agents are trained to communicate with accents and phrasing that is appropriate to the locality. In fact, as much as half of our training efforts are dedicated to culture and localization training. We have found that this improves both the clarity and the comfort of the caller, leading to a better more consistent result.
The files below are a selection of live calls that provide an example of the verbal skills of our agents. These are excerpts from actual live calls that have been edited only where necessary to protect private information.
Directory Enquiries
Customer Service
Technical Support
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