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Serco sees good momentum in 2013; eyes new markets (The Hindu Business Line)

Mumbai, 7 May, 2013: In the biggest deal in the Indian BPO space till date, UK-based Serco had acquired Intelenet Global Services (a BPO company started in 2000) for $634 million in May 2011. Serco bought out private equity firm Blackstone and other shareholders in Intelenet, a company started by
Susir Kumar… read more>>

Serco crosses $1 billion revenue (The Hindu Business Line)

Mumbai, 8 March, 2013: Serco Global Services, formerly Intelenet Global Services, has joined the big league of BPO companies after it posted 716 million pounds (about $1.1 billion) in revenues. The company has joined the likes of BPO firms such as Essar Group’s arm Aegis and Genpact…
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Serco Global Services wins the prestigious Golden Peacock Award for innovation (India Infoline)

Mumbai, 15 February, 2013: Serco’s Global Services business has been recognized with the prestigious Golden Peacock award for an Innovative Product or Service for its Customer Relationship Management tool, ‘I-Resolve’. The tool, developed in-house… read more>>

CEO Serco Global Services: Every country taught me a lesson (Shine.com)

Mumbai, 18 September, 2012: Every posting is a new learning for Tom Riall, CEO, Serco Global Services, who values a multicultural mosaic of experiences. He believes that he has learnt a lesson or two from all the countries that he has visited... read more>>

Serco to expand Agra facility by hiring 850 people (The Economic Times)

New Delhi, 11 September, 2012: Global services firm Serco has said it will expand its Agra facility by increasing its headcount and creating 850 new positions.... read more>>

BPO firm Serco opens new facility in Shimoga (The Hindu)

Bangalore, 4 September, 2012: Serco, a BPO company, has opened a new facility at Shimoga in Karntaka.... read more>>

Serco appoints Tom Riall as CEO of its Global Services business (The Hindu)

Chennai, 8 June, 2012: Serco, the FTSE 100 international service company, announced the appointment of Tom Riall as Chief Executive of its newly- formed Global Services business, with immediate effect... read more>>

Serco Global Services opens branch in Karnal (The Economic Times)

New Delhi, 31 May, 2012: The UK-based BPO giant Serco Global Services has opened its branch in Karnal. One of its branch already operational and another will become operational in next three to four months... read more>>

UK based Serco Global Services starts BPO centre in Baroda (The Economic Times; Business Standard)

New Delhi/Mumbai, 2 May, 2012: Serco Global Services, the BPO division of Serco, an FTSE 100 international services company today announced the launch of a new delivery centre at, Kankavati Atrium in Baroda.... read more>>

Serco launches new global BPO division (The Hindu Business Line)

New Delhi, 12 April, 2012: Services and consulting firm Serco has launched a new global BPO division and is targeting revenues in excess of $1 billion by the end of this year... read more>>

Indian Income Tax Department hires Serco Global Services for process management (The Hindu Business Line)

Kolkata, 17 April, 2012: The Income Tax Department has roped in Serco Global Services, a BPO services provider, to provide services at its Aayakar Sampark Kendra (ASK). ...read more>>

Delivery centre for BSNL (Financial Express)

Kolkata, 31 March, 2012: Serco Global Services, an FTSE 100 international service company that acquired Intelenet Global Services last year, recently inaugurated a new delivery centre in Madhyamgram exclusively for BSNL. The Madhyamgram facility will serve BSNL’s 52 lakh prepaid, postpaid and 3G cellular subscribers...read more>>

Indian financial services industry will grow exponentially: BFSI Leadership Exchange (Business Standard)

Mumbai, 22 March, 2012: "The Indian financial services industry is heavily underpenetrated and has the potential to grow exponentially” was the sentiment shared by all at “The BFSI Leadership Exchange” the panel discussion organised by Serco-a leading FTSE 100 international service company and a leader in the domestic Indian outsourcing industry in association with Network 18 and Boston Consulting Group...read more>>

Serco Global Services’s new Dehradun facility (Financial Chronicle)

Dehradun, 16 March, 2012: Serco Global Services, a FTSE 100 international service company that acquired Intelenet Global Services last year, on Thursday expanded its regional footprint by inaugurating a new facility in Dehradun...read more>>

Serco Global Services buys Australian BPO firm Excelior (Business Standard)

Bangalore, 20 October, 2011: UK-based Serco Global Services Group, which earlier bought Mumbai-based back office services provider Intelenet Global Services, has further expanded its global BPO capabilities by acquiring Excelior, the contact centre business of Australian firm Skilled Group....
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