Over the past 18 years, Serco BPO has leveraged its core differentiators to develop sound business practices and elevate customer experiences. Highly customer-centric and integrated BPO services have attracted a wide-ranging, loyal and impressive customer base.

We have a strong technology focus with over 60 software professionals focused on building and operating latest software and technology platforms.

The following are some of the reasons that define our edge:

Our People

• One of the most experienced teams in India
• Arguably highest retention in relation to industry at all levels
• Comprehensive People practices

Our Clients

• We are proud of our client list, which includes over 125 multinationals
• Client base across varied service industries
• Good track record with existing clients
• Recognised by our clients for our innovation

Our Experience

• Versatile nature of assignments executed
• Our management team brings in more than 300 years of cumulative experience with an average tenure of 10 years

Our Operations

• Operations financially stable and profitable
• Serco BPO has a global presence with clients in the US, UK, Singapore, Australia, New Zealand and India
• National footprint - Presence across 16 cities with 25 centres across in India

Our Practices

• Quality – Serco BPO is ISO 9000:2001 and ISO 27001:2005 certified. Our philosophy is focused on relentless pursuit of excellence and quality in all spheres of its activities
• Training - Serco BPO’s efficient training department gives our employees the opportunity to acquire new skills based on their current roles and career paths
• Transition - Serco BPO has extensive experience in successfully transitioning processes with varied complexities - from building new business ideas to effectively transfer established processes.