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Customer Service
Serco BPO’s Helpdesk Services gives you a competitive edge
Our Helpdesk Services gives you the freedom & flexibility to conduct your business 24 hours a day, seven days a week with peace of mind knowing that your customers are in good hands. Our years of experience in hiring, training and managing the best representatives in the business mean that we have the technical, professional and people skills that delight our clients’ customers. We speak the language of your business.
Experience
We have experience providing information on:- Products and services purchased
- Account details and maintenance
- Travel services
- Service changes
- Complex troubleshooting and more
- Customer Service
- Technical Support
- Reservation Helpdesk
- Complaint Helpdesk
- Order Taking
We also provide inbound and loyalty sales programmes, including cross-sell and up-sell services, that generate tens of millions of dollars in new business for our clients We have considerable domain knowledge in running these processes across a range of industry verticals.
Innovation
To help meet increasing customer demand and for ways to communicate with businesses other than via traditional telephone, we offer a comprehensive range of options for its clients to deploy as needed, which includes - web-based services
- email
- Instant Messaging (IM)
- and of course voice
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