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Financial Services
Over 10 years experience in Banking and Financial Sector / Vertical
Serco BPO has served the banking and financial services sector for well over a decade. Our customers include such diverse organisations as banking institutions, consumer and small business financial services companies, equipment rental and leasing companies.
Consumer Finance
Serco BPO offers a wide range of consumer finance services. We deliver a broad spectrum of services across multiple consumer products including credit cards, retail finance, personal and home loans, and insurance. Our services include:
Accounts Receivable Management - Dispute settlement
- Early and late stage collections, recovery of bad debt
- Skip tracing
Customer Care and Account Servicing - Inbound customer care
- Account maintenance and monitoring
Sales and Marketing Support - Up-Selling/Cross-Selling based on brand loyalty
- Lead Conversion
Corporate Finance
Serco BPO also offers a broad range of corporate finance services. Our expertise covers finance and accounting services, loyalty programmes, and marketing.
Finance and Accounting Services- Supplier invoice processing and management
Loyalty Marketing - B2B Loyalty Programmes
- Business to partner loyalty programmes
- Incentive and motivational programmes
Sales and Marketing Support - Lead qualification and tracking
- Up-selling based on brand loyalty
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