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Information Services
Service innovations for a fast-moving world
Information Services is a growing area in which Serco BPO has been an innovator and leader. These services originated with traditional directory assistance or directory enquiry services (sometimes referred to as DA/DQ). But with the growth in mobile usage and increasing demand for information while on the go, a host of additional applications have arisen.
Information Services: - are short, structured transactions or conversations
- usually require local or specialized knowledge
- ideal for mobile users on the go
Examples include: - train schedules
- bus schedules
- locations of nearby businesses or amenities
- cinema, theatre and other entertainment listings
We’ve all grown used to quickly finding answers and information through web-based search engines on our desktop computers. Information Services provides this kind of local, accurate and timely content to consumers thousands of times a day.
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